About Us

Health Contact Partners, Inc. (HCP), an Illinois corporation, was established to bring ‘Best in Class’ URAC-accredited health contact center services to direct-to-consumer and healthcare companies. Our round-the-clock services include a nurse line, health advocacy, customer service, telephone reassurance, telemonitoring, inbound and outbound surveys and assessments, consulting and more!

Located in Wheeling, Ill., HCP’s health contact center management team continually drives its service excellence by its commitment to personal development, training, and motivation for our managers and team members.

Our URAC-accredited health call center performance capabilities are enhanced by our world-class phone system provider, Avaya, with the Definity Call Center Phone system and FOCAL PRI’s, data T-1, and telecommunications services. HCP’s top management staff combines more than 35 years of call center experience.

Health Contact Partners health contact center has provided its services to more than three million people.