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Health Contact Partners/Call Centers of America Expanding Service Capacity

Health Contact Partners, Inc., and its sister corporation, Call Centers of America, are expanding their facilities due to increased business. HCP/CCA offer a full suite of contact center services, including customer care and sales, live chat, and e-mail response services.

In 2005, HCP increased capacity by 35%, with the addition of more work stations and fuller shifts on weekends and evenings. Expansion plans for 2006 include doubling of call center stations by April of 2006, with an addition of 4,500 square feet of call center space, providing an increase in call capacity of 100%.

To facilitate this year’s expansion, HCP/CCA has added a new member to the senior management team — George Main, Director of Call Center Operations. Previously, George managed contact center operations for Sprint PCS, in their 1300 station Bolingbrook call center.

Newly added teams in 2006 include Workforce Management, Quality, and Software Development. Our new CCA desktop agent software continues to support dedicated client campaigns through specialized scripting, customized reporting and data management.

Founded in January of 2002, the companies are privately held corporations. HCP/CCA provides 24 hour a day call center services to Health Care companies, direct response companies, and Cable TV/Internet providers. Services include 24/7 Nurse Line with bilingual agents, 24/7 Member Advocate services, Customer Service, Live Chat and E-mail support. Current clients include Matria Healthcare, WorldDoc, Select Care of Texas, the EPOCH Group, Leapfrog Online, Media Planet, and Custom Fulfillment Services.