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MemberCare 24/7® Eases Points of Pain
New Program Decreases Frustration, Increases Productivity
WHEELING, IL (May 28th, 2008) -- Clients were frustrated — even though they provided robust member benefits and services to their employees and their families, including important wellness programs and healthcare resources, their members just didn’t use them. Members were frustrated because they found the multiple service lines, vendors and points of access confusing, irritating and hard to navigate. When clients expressed their concerns to Debra Leon, President and CEO of Health Contact Partners, she asked her team to create the MemberCare 24/7® suite of services.
Available 24 hours a day, 365 days a year, MemberCare 24/7 services are accessed through one dedicated toll free number for an integrated, single point of contact. The member can make one call to gather information about benefits and claims, wellness services and condition management programs. They can also access the number to find approved providers or schedule appointments. With MemberCare 24/7 the member’s experience becomes painless and frustration-free. “This is a much needed service in the industry and one which we’re very passionate about,” stated Ms. Leon, “It’s where the industry is headed The need is clear and we’re excited to be leading the way.”
Health Contact Partners provides 24 hour a day telephonic and Live Chat services including Nurse Triage, Member Advocate, Customer Service, Survey, and Enrollment services to its client companies, in both English and Spanish, with over 150 additional languages served. Health Contact Partners’ online services include a consumer health portal, Healthy Living 24/7, which provides a personal evaluation system and a clinical library with more than 1,000 conditions.
Health Contact Partners is a URAC accredited Health Call Center, providing services to over 2 million members.
For more information, contact Patricia Stern, MSW, MBA, Dir. Advocacy Services, Health Contact Partners, 847-777-7122, or pstern@healthcontactpartners.com
