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FOR IMMEDIATE RELEASE:
Health Contact Partners awarded contract with Honeywell HomMed
to provide telemonitoring services
WHEELING, IL (December 16, 2006)—Health
Contact Partners, Inc. has completed and signed a service
contract with Honeywell HomMed. Health Contact Partners is a
Health Contact Center, providing 24/7 call center, web support,
live chat, telemonitoring, nurse triage and member advocate
services. Honeywell HomMed is a leading provider of home
monitoring devices. These devices help caregivers monitor the
elderly or chronically ill, remind them to take pills, and track
key health indicators from a central monitoring center. Health
Contact Partners will provide telemonitoring and Nurse triage
support to a key segment of the Honeywell HomMed commercial
client base.
“This is an exciting new venture for Health Contact Partners.
Our team of Care Advocates and Registered Nurses will provide
prompt, caring service to Honeywell HomMed’s program
participants,” said Debra Leon, President of Health Contact
Partners. “Providing this service fits well into our overall
business model, and we look forward to working closely with
Honeywell HomMed to support their clients and their members.”
Founded in January of 2002, Health Contact Partners is a
privately held Illinois corporation. Services include 24/7
Bilingual Nurse Line, 24/7 Member Advocate services, Customer
Service, Live Chat and E-mail support. Current clients include
Physicians Health Plan of Northern Indiana, WorldDoc, Select
Care of Texas, the EPOCH Group, Benefits Management Group,
CareHere, Sekure Health, and more.
FOR IMMEDIATE RELEASE:
Health Contact Partners to exhibit at the DMAA
WHEELING, IL (November 30, 2006)—Health
Contact Partners, Inc. will be exhibiting for the first time
this year at the DMAA annual convention in Denver, CO. President
and founder, Debra C. Leon will be in attendance to launch HCP’s
new brand, TouchPoint 24/7.
“We are very excited to introduce
our new product brand, ‘TouchPoint 24/7’, at the DMAA this year.
The TouchPoint line of services include 24/7 Nurse triage
services, 24/7 Member Advocate services, interactive Online
Health Information services, and our TouchPoint Telephone
ReAssurance services for seniors,” said Deb Leon, President of
Health Contact Partners. “We felt we needed to wrap our services
under a unified concept that denotes personal access to health
information.”
Founded in January of 2002, Health
Contact Partners is a privately held Illinois corporation.
Services include 24/7 Bilingual Nurse Line, 24/7 Member Advocate
services, Customer Service, Live Chat and E-mail support.
Current clients include Physicians Health Plan of Northern
Indiana, WorldDoc, Select Care of Texas, the EPOCH Group,
Benefits Management Group, CareHere, Sekure Health, and more.
FOR IMMEDIATE RELEASE:
Health Contact Partners/Call Centers of America expanding service capacity
Health Contact Partners, Inc., and its sister corporation, Call Centers of America , are expanding their facilities due to increased business. HCP/CCA offer a full suite of contact center services, including customer care and sales, live chat, and e-mail response services.
In 2005, HCP increased capacity by 35%, with the addition of more work stations and fuller shifts on weekends and evenings. Expansion plans for 2006 include doubling of call center stations by April of 2006, with an addition of 4,500 square feet of call center space, providing an increase in call capacity of 100%.
To facilitate this year's expansion, HCP/CCA has added a new member to the senior management team - George Main, Director of Call Center Operations. Previously, George managed contact center operations for Sprint PCS, in their 1300 station Bolingbrook call center.
Newly added teams in 2006 include Workforce Management, Quality, and Software Development. Our new CCA desktop agent software continues to support dedicated client campaigns through specialized scripting, customized reporting and data management.
Founded in January of 2002, the companies are privately held corporations. HCP/CCA provides 24 hour a day call center services to Health Care companies, direct response companies, and Cable TV/Internet providers. Services include 24/7 Nurse Line
with bilingual agents, 24/7 Member Advocate services, Customer Service, Live Chat and E-mail support. Current clients include Matria Healthcare, WorldDoc, Select Care of Texas, the EPOCH Group, Leapfrog Online, Media Planet, and Custom Fulfillment Services.
FOR IMMEDIATE RELEASE Evtv1 Creates The Health Channel With Health Contact Partners
Mokena, IL – March 2006 -- IL Online video portal Evtv1.com announced a joint venture with Health Contact Partners, Inc. (HCP) for the purpose of creating The Health Channel on its website located at www.evtv1.com. HCP will be responsible for programming the channel by providing all of the content. Evtv1 will be responsible for generating traffic to the channel as well as aiding syndication through its syndication program, Vidsense™.
The Health Channel marks the 23rd channel on the fast growing online video portal. Evtv1 COO, Anisa Ali stated,
“We are delighted to be partnering with HCP. Their years’ of servicing the health industry gives them unique insight into the kind of programming that people need and want. Evtv1’s goal is to have programming for every kind of taste and satisfy that with short 1 to 2 minute clips. People self select the kind of video they want to see on our site.
The Health Channel will include content ranging from conventional health topics to alternate health remedies. Health Contact Partners’ CEO, Deb Leon, said,
“People are turning to the internet more and more for information that can help them make good health decisions for themselves and their loved ones. We are excited to take our expertise with providing health decision support to this new venue. Evtv1 is a leading edge provider of online video and we believe that the marriage between Health Contact Partners and Evtv1 will assist in providing easy access to the appropriate health information when they need it.”
The Health Channel will be advertiser supported and will also be syndicated through Evtv1’s Vidsense™ program whereby health related websites can accept streams of the health video content and share in the advertising revenues.
The launch date for The Health Channel on Evtv1.com is scheduled for April 15th.
FOR IMMEDIATE RELEASE:
CAREHERE CHOOSES MYNURSE 24/7 HEALTH
DECISION SUPPORT LINE
WHEELING, IL (March 2, 2005)—CareHere, a leading provider
of onsite Health Care services to Fortune 1,000 companies,
and Health Contact Partners, providers of Health Management
and Call Center services, have contracted to add MyNurse
24/7, a 24 hour a day, 365 day a year, Health Decision
Support Line to its service offerings.
CareHere’s physicians offer worksite health care to
employees through their employers, saving employer costs and
increasing the quality and convenience of care provided to
their employees. Onsite services include Health Risk
Assessments, primary care Case Management, Workers’
Compensation Case Management, and dispensing
pharmaceuticals.
Health Contact Partners provides call center support
services for employers, health plans, and health care
management providers, including 24 hour/7 day a week Nurse
Line and Health Advocate phone services.
FOR FURTHER INFORMATION:
CareHere, LLC: www.carehere.com
Health Contact Partners, Inc. is proud to announce the
addition of Susan A. Brown, RN, to our staff as Director of
Clinical Operations.
WHEELING, IL--November, 2004 -- Susan joins us from Rush
North Shore Medical Center, where she served as Assistant
Vice President of Patient Care Services. Prior to this
position, Susan was the Patient Care Director for Surgical
Intensive Care, Medical Intensive Care, and the Surgical
Telemetry Unit at Rush North Shore.
Susan is currently completing her M.A. in Health Systems
Management, and has a Bachelor of Science in Nursing from
Barat College in Lake Forest, IL. Ms. Brown brings her
extensive career in Clinical Management, including staff
development, scheduling, process improvement, and admission
assessment process improvement to support initiatives for
growth at Health Contact Partners.
We are delighted that Susan has decided to join Health Contact
Partners. Her expertise will assist us in our continued
growth within our line of Healthy Living services, including
MyNurse 24/7, MyHealth 24/7.
WorldDoc chooses MyNurse 24/7 for Nurse triage
services
WorldDoc, Health Contact Partners Offer Telephone
Nurse;
Companies Expand Communication Tools for Clients
LAS VEGAS – May, 2003--Health management company WorldDoc,
Inc., of Las Vegas, has partnered with Illinois-based Health
Contact Partners, Inc. (HCP), to provide clients with
telephone nurse support.
Health Contact Partners’ MyNurse24/7 will use
WorldDoc’s healthcare management resources as their
information source and communication platform to provide
advice and assistance to clients on their health care.
About WorldDoc, Inc.
WorldDoc, Inc., is a Nevada-based corporation that offers
health decision support services for employees, their
families and individuals. WorldDoc was developed by
board-certified, practicing physicians and dentists in 20
specialties to help clients make timely and medically sound
health decisions. WorldDoc information tools cover more than
90 percent of the reasons patients seek care. Consumers
learn when self-care options are safe and when they should
seek immediate medical attention.
About Health Contact Partners, Inc.
Health Contact Partners is an Illinois corporation providing
Contact Center services to Health Care companies via
telephone, e-mail and live chat. HCP’s nurses and customer
service professionals offer support 24 hours a day, 7 days a
week. Clients include Health Plans, Employers, Hospital
groups, Pharmacy Benefit Providers, Employee Benefit
Providers, and Health Management Companies. For further
information, contact HCP at: 800-628-8068.
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