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FOR IMMEDIATE RELEASE
Contact: Cindy Gallaher 847-283-4065
cindy.gallaher@trustmarkins.com
Stephen Horvath Named Vice President and General
Manager of Health Contact Partners
To focus on expanding 24-hour benefit advocacy services
LAKE FOREST, Ill, Oct. 1, 2008 – Libertyville, Ill., resident
Steve Horvath, 41, has been named Vice President and General
Manager, Health Contact Partners. The announcement was made by
Debra Leon, President and Founder of the Wheeling, Ill.-based
marketing, enrollment and benefit advocacy contact center.
Health Contact Partners was acquired in June by Trustmark
Companies, a health insurer and benefits administrator.
In his newly created role, Horvath oversees Health Contact
Partners’ day-to-day clinical and call center operations, as
well as information technology, human resources, finance and
administration. “Health Contact Partners is an emerging company
with tremendous potential to grow in the benefit advocacy
arena,” said Horvath. “With the added boost of Trustmark’s
business experience, financial resources and technology, we
expect to double Health Contact Partners’ revenues in 2009.”
President Debra Leon shifts full-time focus to sales initiatives
along with two recently hired salespeople. Part of the company’s
expansion is the rollout of Care Champions 24/7, an enhanced
version of Health Contact Partners’ benefit advocacy service
that gives members one convenient point of contact for clinical
and administrative benefit issues day or night.
“We’ve tracked that a majority of U. S. organizations and their
employees need and want assistance in navigating the healthcare
system the way Care Champions 24/7 does,” said Leon. “Steve
Horvath is setting the wheels in motion to support our upcoming
expansion with the staffing, operations and technology to assure
our customers receive the most integrated, medically sound
guidance on an around-the-clock basis.”
Previous to Health Contact Partners, Horvath was on staff at
Trustmark for nearly 17 years, most recently as Second Vice
President on its New Growth Ventures team, driving the company’s
diversification into new health services businesses. He played a
significant role in spearheading Trustmark’s interest in
Consumer Health Advice services and was directly responsible for
the recent acquisition of Health Contact Partners.
Horvath holds a bachelor’s degree in management and finance from
the University of Iowa, and AHIP insurance designations of
Health Insurance Associate and Associate, Customer Service.
About Health Contact Partners
Founded in 2001, Health Contact Partners is a URAC-accredited,
HIPAA-compliant contact center specializing in personalized
health information and support through benefit advocacy,
marketing and enrollment. Serving customers 24 hours, 365 days a
week, Health Contact Partners offers professional benefit
assistance in English, Spanish and 150 additional languages via
telephone, e-mail and online live chat. Visit
www.healthcontactpartners.com
About the Trustmark Companies
Through its subsidiaries and operating divisions, Trustmark
Mutual Holding Company offers a full line of health, life and
benefit administration products and services to groups and
individuals, and has assets of more than $1.7 billion.
Visit www.trustmarkcompanies.com.
FOR IMMEDIATE RELEASE:
Trustmark Acquires Health Contact Partners
Acquisition Strengthens Trustmark’s Care Navigation
Capabilities;
Provides Health Contact Partners with Expanded Resources, Growth
Opportunities
LAKE FOREST, Ill., June 24, 2008 – Trustmark Mutual Holding
Company (Trustmark) has acquired Health Contact Partners, a
privately held company in Wheeling, Ill., specializing in
contact and call center services to the healthcare industry.
Health Contact Partners will operate as a stand-alone subsidiary
of Trustmark.
Founded in 2001, Health Contact Partners is a URAC-accredited
health call center providing service to more than 2 million
members. It provides telephonic and live chat services,
including a 24/7 nurse line, health and member advocacy,
customer service, and disease management enrollment services. In
addition, Health Contact Partners provides online services that
include a consumer health portal –
http://www.healthyliving247.com/.
“The acquisition of Health Contact Partners supports Trustmark’s
growth strategy within the developing consumer health advice
market,” said Trustmark Executive Vice President Chris Martin.
“Our highly responsive and flexible customer service, coupled
with our knowledge of the healthcare system, positions us well
for this space.”
“Respect, integrity and caring are the hallmarks of how Health
Contact Partners makes a difference one customer call at a time.
This mission fits perfectly within Trustmark, which has a
reputation for delivering outstanding, personalized customer
care,” said Health Contact Partners President Deb Leon. “In
addition, Trustmark provides financial and business resources,
as well as additional sales channels that will help us continue
to grow our business.”
Deb Leon, Health Contact Partners founder, will remain the
President of Health Contact Partners, reporting to Trustmark
Executive Vice President Chris Martin. The acquisition by
Trustmark will not impact Health Contact Partners’ current call
center operations or clients.
About Trustmark
Through its subsidiaries and operating divisions, Trustmark
provides access to a full spectrum of flexible benefit
solutions, including benefits administration, voluntary and
group medical benefits, and healthcare management programs.
Trustmark is known for its responsive and flexible customer
service. Visit
http://www.trustmarkcompanies.com/.
About Health Contact Partners
Health Contact Partners was established by President and founder
Deb Leon to bring “best-in-class” contact center services to
direct-to-consumer and healthcare companies. Its
around-the-clock telephonic and live chat services include a
nurse line, health advocacy, customer service, and enrollment
services. Visit
http://www.healthcontactpartners.com/.
For Editorial Information:
Carol Egan
Trustmark
847-283-2520
carol.egan@trustmarkins.com
Brian Hall
Gibbs & Soell PR
847-519-9150
bhall@gibbs-soell.com
MEMBERCARE 24/7™ EASES POINTS OF PAIN
New Program Decreases Frustration, Increases Productivity
WHEELING, IL (May 28th, 2008)—Clients
were frustrated - even though they provided robust member
benefits and services to their employees and their families,
including important wellness programs and healthcare resources,
their members just didn’t use them. Members were frustrated
because they found the multiple service lines, vendors and
points of access confusing, irritating and hard to navigate.
When clients expressed their concerns to Debra Leon, President
and CEO of Health Contact Partners, she asked her team to create
the MemberCare 24/7™ suite of services.
Available 24 hours a day, 365 days a year, MemberCare 24/7™
services are accessed through one dedicated toll free number for
an integrated, single point of contact. The member can make one
call to gather information about benefits and claims, wellness
services and condition management programs. They can also access
the number to find approved providers or schedule appointments.
With MemberCare 24/7™ the member’s experience becomes painless
and frustration-free. “This is a much needed service in the
industry and one which we’re very passionate about,” stated Ms.
Leon, “It’s where the industry is headed The need is clear and
we’re excited to be leading the way.”
Health Contact Partners provides 24 hour a day telephonic and
Live Chat services including Nurse Triage, Member Advocate,
Customer Service, Survey, and Enrollment services to its client
companies, in both English and Spanish, with over 150 additional
languages served. Health Contact Partners’ online services
include a consumer health portal, www.healthyliving247.com,
which provides a personal health record, interactive triage
tools, health assessments, secure live chat, wellness tools and
education, pharmacy comparison tools, medical library, streaming
videos and more.
Health Contact Partners is a URAC accredited Health Call Center,
providing services to over 2 million members.
For more information, contact Patricia Stern, MSW, MBA, Dir.
Advocacy Services, Health Contact Partners, 847/777-7122, or
pstern@healthcontactpartners.com
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