MyNurse24/7 was developed and implemented by Health Contact Partners and powered by WorldDoc to provide a health management system that provides a variety of encounters to obtain health information.
Different options for participants are as follows:
- Ask a nurse toll free call line operated 24/7- 365 days/year to answer and triage all acute and chronic conditions.
- Nurse E Assistant- participant can send a health question via email through a secured site to have a health question answered. The clinical staff will research and respond within 24 hours.
- Live chat- the participant can utilize WorldDoc for all health information and can click on a Nurse icon and establish via instant messenger- a dialog based on a specific question or clarification- confidential and is supported by HIPAA Guidelines.
- Nurse can engage the participant in completing a Health Risk Assessment on line with results- discuss risk behaviors.
Our Nurses utilize WorldDoc to provide all triage and health information to provide good decision support for all members. HCP has hired
experienced RN clinicians who are trained to engage, support, and provide Health information and decision support based on recognized clinical guidelines and HIPAA compliance, not clinical diagnosis.
HCP would like to share a little more information about MyHealth 24/7's Health Management System, powered by WorldDoc, with you. Services include:
- Personal Evaluation System™ - a symptom evaluator that manages >1000 acute to chronic medical condition- primary triage system for clinicians.
- Empowers individuals to make better health decisions and determine their medical treatment option
- Health eValuation - health risk assessment tool with personalized interventions.
- Hospital quality and evidence based medical review - evaluation tool allowing users to select their hospital based on the hospitals' performance and reviews new and emerging technologies.
- WorldDoc Rx - prescription benefit management (PBM) explains to patients the relative value of the medication they are prescribed and suggests more cost effective alternatives.
- Employee Assistance Program - full service work/life services.
MyNurse 24/7 reports show the following:
- Call type (self, family health, etc.)
- Calls by condition
- Demographic information
- Call Disposition and ROI
- Decision Support
- Call Volumes
- Hold Times
- Abandonment Rates
- Average Speed to Answer
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